praise for Zeynep Ton
“Ton brought one of the most radical, and yet one of the most sensible, ideas to Aspen this year…As we worry about where middle-class jobs are going to come from, Ton’s is a message that needs to be heard not just in Aspen but all across America.”- Joe Nocera in NY Times Op-Ed
“[Ton is] an improbably chic and energetic guide to the world of factory design, manufacturing schedules, supply chains, and process management.” – Philip Delves Broughton, Author of Ahead of the Curve
Zeynep Ton is an operations management professor at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits. Her research explores how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. She is currently expanding her work through the development of tools and frameworks that will make it easier for companies to implement her methods and measure their impact.
A beloved professor and renowned speaker, Zeynep has received several awards for excellence in teaching both at Harvard Business School and MIT Sloan and has been named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets and Quants and one of Eight Young Business School Professors on the Rise by CNN.
Zeynep’s findings have been published in Harvard Business Review, California Management Review, and Organization Science and have been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, CNN, PBS, and NPR.
A native of Turkey, Zeynep first came to the U.S. on a volleyball scholarship. She received her B.S. from Pennsylvania State University and her D.B.A. from Harvard Business School.
- Achieving Excellence
- Social Sustainability
- Employee Engagement
The Good Jobs Strategy
In many economies service sectors such as retail and restaurants account for a growing proportion of jobs that pay low wages, offer unpredictable schedules and few opportunities for success and growth. To create a good jobs economy, we need to transform these “bad jobs” into “good jobs.” In her talk, Zeynep Ton, a professor at MIT Sloan School of Management, will make the compelling case that improving those jobs will require companies to operate differently: from seeing people as interchange parts to designing a human-centered operations strategy. Drawing on more than a decade of research, Ton will show that a human-centered operations strategy is not only possible, but highly profitable even in low-wage service settings.