speaking topics
Achieving ExcellenceBusiness Strategy
Decision Making
Health Policy & Management
Leadership
Learning & Performance Management
Managing Change
Medical Preparedness
National Preparedness
Operations
Teaming
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Eric discusses how his hospital responded to the Boston Marathon attacks
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What can businesses learn from the way hospital emergency rooms responded to the 2013 Boston Marathon bombings? In his article for Fortune, Eric explains how preparedness, a clear chain of command, and constant communication are critical for navigating crises, whether in medicine or business.
In 2010 the emergency department at Brigham and Women’s Hospital had some of the longest wait times in the country. In his article for Harvard Business Review, Eric explains how the department used lean manufacturing principles to revolutionize their processes and go from the 6th to 99th percentile in patient satisfaction.