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| “It’s not our goal in this book to provide you with a list of all possible analytical tools, but rather to persuade you that putting analytics to work can help your managers and employees make better decisions, and help your organization perform better. Analytics aren’t just a way of looking at a particular problem, but rather an organizational capability that can be measured and improved. It is our goal to describe the primary components of that capability and the best ways to strengthen them. Think of this book as therapy for your organization’s analytical brain.” |
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“The bond between book reader and book writer has always been a tightly symbiotic one, a means of intellectual and artistic cross-fertilization. The words of the writer act as a catalyst in the mind of the reader, inspiring new insights, connections, and perceptions. And the very existence of the attentive, critical reader provides the spur for the writer’s work. It gives the author the confidence to explore new forms of expression, to blaze difficult and demanding paths of thought, to venture into uncharted and sometimes hazardous territory. ‘All great men have written proudly, nor cared to explain,’ said Emerson. ‘They knew that the intelligent reader would come at last, and would thank them.’” |
Tom Davenport
On Analytics at Work, forthcoming January, 2010, Harvard Business Press
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Nicholas Carr
From The Shallows: What the Internet
Is Doing to Our Brains, Forthcoming, 2010, W. W. Norton & Company | |
| “The book is about the business use and business impact of emergent social software platforms (ESSPs). These technologies, which include wikis, blogs, prediction markets, Facebook, and Twitter, have given rise to Web 2.0. Enterprise 2.0 relates how ESSPs are now being used within and between organizations, and are delivering novel capabilities and powerful results.” |
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“The secret to success in a multifocused firm is the ability to benefit from having various service models under one house umbrella. This benefit often comes in the form of shared services (that is, internal service providers), which enable a firm to generate economies of scale and economies of experience across its service models.” |
| Andrew McAfee
Enterprise 2.0: New Collaborative Tools
for Your Organization’s Toughest Challenges, released
November 16,
2009, Harvard Business Press
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Frances Frei
The Four Things a Service Business Must Get Right, Harvard Business Review | |
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