Improving knowledge worker productivity is the most important task of the century. Yet we have few measures or management interventions to make such improvement possible. Most organizations simply hire smart people, and leave them alone. Those who have deep smarts can see the whole picture and yet zoom in on a specific problem others haven’t yet been able to diagnose…Deep smarts are not philosophical – they’re not “wisdom” in that sense – but they’re as close to wisdom as business gets.
Tom Davenport
Thinking for a Living: How to Get
Better Performance and Results
from Knowledge Workers

(Harvard Business School Press, 2005)

Dorothy Leonard
Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom
(Harvard Business School Press, 2004)

Top performing enterprises succeed where others fail by implementing effective IT governance to support their strategies. IT Governance is not about making specific strategic decisions – management does that – but rather determines who systematically makes and contributes to those decisions.

Traditional command-and-control approaches to communication don’t generate the energy and enthusiasm for change that are essential for success in today’s business world, nor can they take an organization from good to great. Learn how effective leaders use narrative tools to spark change, communicate who they – and their company – are, get people working together and more.

Peter Weill
IT Governance: How Top Performers Manage IT Decision Rights
for Superior Results

(Harvard Business School Press, 2004)

Steve Denning
The Leader’s Guide to Storytelling: Mastering the Art & Discipline of
Business Narrative.
(Jossey-Bass, April 2005)

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